Frequently Asked Questions
If you have a question that you don't see answered below, please feel free to send us your inquiry or contact us.
How do I track my order?
Once your order is dispatched from our warehouse we will update the tracking number, and order tracking information will be sent to your registered email address, please check your junk mail as well.
When will my order be shipped?
Most items are dispatched within 2-4 business days after full payment is received. Once your order is dispatched, you will be notified of the shipment details via registered email, please check your junk mail as well.
How do I track the progress of my order?
Shipping and tracking details will be sent to your registered email address after your order is dispatched. Simply, visit the courier website and input your tracking number to check the delivery status.
Lazy Maisons partners with Allied Express to deliver our products as they provide courier services for items heavier than 25kg nationally.
How long will it take to receive my order?
Most items are dispatched within 2-4 business days after full payment is received. Delivery times vary depending on your destination and may normally take 3-15 working days. If you do not receive your item during this period, please do not hesitate to contact our customer service representative, kindly provide your full name, order number, and contact details.
Delivery times may also be impacted due to peak holiday periods such as Easter, End of Financial Year Sale, Black Friday & Christmas, etc.
Due to the COVID-19 pandemic, deliveries are taking longer than usual due to shipment delays, and the high volume of products being bought online.
Consumers should anticipate that it may take longer than usual for online purchases to be delivered. We really appreciate your patience and understanding.
Can I cancel my order after receiving the tracking details?
Unfortunately, we cannot cancel the order after the packages have been dispatched from our warehouse. However, we do offer a 14-day return policy, which means you have 14 days after receiving your item to request a return (for more info, please visit our return policy).
Do you provide express delivery?
At this stage, unfortunately we do not offer express delivery services.
Can I personally go or send my courier to pick up my order from your warehouse?
Yes, you can. However, this is only available for our Victorian customers. Please reach out to the Lazy Maisons Customer Service Team at firstname.lastname@example.org to book a pickup time. The customer support team might take up to 24 hours to respond and upon confirmation, the warehouse address will be shared. You will need to bring your Order Invoice with you as proof of purchase.
If you are using your own courier, please provide the courier info.
Without confirmation from our Lazy Maisons Team, you will neither be allowed on-premises at our warehouse nor be able to collect your order.
We need to ensure that we comply with the Victorian COVID safe plan and safety for our Lazy Maisons team
Once I have confirmation to pick up order from the warehouse. At what time can I pick up my order?
Once our team provides confirmation for order pick-up.
Warehouse Opening time:Monday-Friday 9:00am-4:00pm.
Please call 03 9120 8818 and/or email us to arrange a pick up time.
Can I request an item by an urgent date?
We endeavour to dispatch your order as soon as possible, but we cannot guarantee delivery by a certain date. You will be given courier details to track your delivery.
How can I return the item I purchased?
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com if your return is accepted, you are responsible for any freight charges to return a product to us. Items sent back to us without first requesting a return will not be accepted.
Can I physically see the item before I place an order?
Unfortunately, we don’t offer this service yet. We strive to provide you with the most efficient delivery service, so we do not allow customers to visit our warehouse. If you are a wholesale customer, please contact us via firstname.lastname@example.org or submit the contact form for more information.
Is Lay-by available?
Unfortunately, Lay-by is not available at Lazy Maisons.
If our product is faulty, you can make a claim for product failures during the warranty period. We currently have a store opening special offer for a limited time only where all our products are guaranteed a 5yr warranty upon the date of purchase.
How? We are so confident in the quality and durability of our products that we can offer this to our customers. All our products have been stress-tested and custom-designed to withstand your working needs. However, please do not exceed the weight limits as stated in our product description. Any damage from exceeding the max weight load will not be covered by the warranty.
If your order arrives damaged, you must notify us of the problem within 2 working days of receiving the product and identify which product(s) are damaged by providing us with the following information:
- A detailed description of the problem with supporting photos and/or video evidence
- Proof of purchase, such as in the form of a tax invoice or order invoice
- The remedy you are requesting: a replacement or refund
Once assessed and approved by our customer service team, you will be contacted with instructions on how to proceed and be provided with a return label generated with our partner shipping company. Please do not attempt to return the item without approval from us.
A remedy will not be provided if products have been misused, mishandled, or mistakenly installed. Customers are responsible for following the instructions and advice given by us. If you are unsure of how to install our product, please don’t hesitate to contact us and we will be happy to assist with further instructions. Please check our desk installation video in our official Channel on Youtube, just search Lazy Maisons, or you can scan the QR code on the Assembly Manual.
Once we have received your returned items, our team will assess the product for any damages. If the product is unused and in packed condition without any damage, a refund will be generated. The final refund amount will be the amount you paid; we will only deduct the cost of return shipping. It will generally take up to 2 working days to process and we will notify you once your refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.
Do I need an electric drill?
Yes, you will need an electric drill to install and secure the Lazy Maisons sit-stand desk.
Why are there no pre-drill holes for the Control panel and control box?
There are a couple of the reasons why there are no pre-drill holes for the control box and switch.
- We provide our customers with options to install the control box wherever they prefer.
- We are not sure our customers are left-handed or right-handed thus we provide our customers with options to install the control panel wherever they want. Our control panel is also equipped with 3M tape.
How do I assemble my sit-stand desk?
If you are unsure of how to install our product, please don’t hesitate to contact us and we will be happy to assist with further instructions. Please check our desk installation video in our official Channel on Youtube, just search Lazy Maisons, or you can scan the QR code on the Assembly Manual.