How do I track my order?
Once your order is confirmed, the shipping company details and order tracking information will be sent to your registered email address and can also be found with the order details in your account.
When will my order be shipped?
Most items are dispatched the very next business day after full payment is received. Once your order is dispatched, you will be notified of the shipment details.
How do I track the progress of my order?
Shipping and tracking details will be sent to your registered email address after your order is dispatched. Simply, visit the courier website and input your tracking number to check the delivery status.
Lazy Maisons partners with Allied Express to deliver our products as they are the only delivery company in Australia that provides courier services for items heavier than 25kg nationally.
How long will it take to receive my order?
Most items are dispatched the very next business day after full payment is received. Delivery times vary depending on your destination and may normally take 3-15 working days. If you do not receive your item during this period, please do not hesitate to contact our customer service representative.
Delivery times may also be impacted due to peak holiday periods such as Easter, Queen’s Birthday & Christmas, etc.
Due to COVID-19 pandemic, deliveries are taking longer than usual due to shipment delays, fewer domestic flights, and the high volume of products being bought online.
Consumers should anticipate that it may take longer than usual for online purchases to be delivered. We really appreciate your patience and understanding.
Do you provide express delivery?
At this stage, unfortunately we do not offer express delivery services.
Can I personally go or send my courier to pick up my order from your warehouse?
Yes, you can. However, this is only available for our Victorian customers. Please reach out to the Lazy Maisons Customer Service Team at email@example.com to book a pickup time Team might take up to 24 hours to respond and upon confirmation, the warehouse address will be shared. You will need to bring your Order Invoice with you as proof of purchase.
Without confirmation from our Lazy Maisons Team, you will neither be allowed on-premise at our warehouse nor be able to collect your order.
We need to ensure that we comply with Victorian COVID safe plan and safety for our Lazy Maisons team.
Once I have confirmation to pick up order from the warehouse. At what time can I pick my order?
Once our team provides confirmation for order pick. You can visit our Warehouse at one of these time slots: Tuesday 11-2pm, Friday 11-2pm & Sunday 2-4pm.
Can I request an item by an urgent date?
We endeavor to dispatch your order as soon as possible, but we cannot guarantee delivery by a certain date. You will be given courier details to track your delivery.
How can I return the item I purchased?
To qualify to return an item under our Change of Mind Policy, products must be in their original packaging, along with all included accessories, be in unused condition suitable for resale. Product must not be damaged in any way by the customer during the time the item is in the customer's possession.
Can I physically see the item before I place an order?
Unfortunately, we don’t offer this service yet. We strive to provide you with the most efficient delivery service, so we do not allow customers to visit our warehouse. If you are a wholesale customer, please contact our customer service team and submit the contact form for more information.
Is Lay-by available?
Unfortunately, Lay-by is not available at Lazy Maisons.
If our product is faulty, you can make a claim for product failures during the warranty period. We currently have a store opening special offer for a limited time only where all our products are guaranteed a 5yr warranty upon the date of purchase.
How? We are so confident in the quality and durability of our products that we can offer this to our customers. All our products have been stress- tested and custom-designed to withstand your working needs. However, please do not exceed the weight limits as stated in our product description. Any damage from exceeding the max weight load will not be covered by the warranty.
If your order arrives damaged, you must notify us of the problem within 2 working days of receiving the product and identify which product(s) are damaged by providing us with the following information:
- A detailed description of the problem with supporting photos and/or video evidence
- Proof of purchase, such as in the form of a tax invoice or order invoice
- The remedy you are requesting: a replacement or refund
Once assessed and approved by our customer service team, you will be contacted with instructions on how to proceed and be provided a return label generated with our partner shipping company. You will then need to contact the shipping company to collect the item(s) for return. Please do not attempt to return the item without approval by us.
A remedy will not be provided if products have been misused, mishandled, or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers. If you are unsure of how to install our product, please don’t hesitate to contact us and we will be happy to assist with further instructions.
Once we have received your returned items, our team will assess the product for any damages. If the product is unused and in packed condition without any damage, refund will be generated. The final refund amount will be the amount you paid, we will only deduct the cost of return shipping. It will generally take up to 2 working days to process and we will notify you once your refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.
# The cost of return shipping is calculated as the cost of return postage plus a 20% restocking fee to be deducted from your refund.
Change of Mind Policy
We provide 14 days change of mind refunds. However, you must contact us within 2 days of receiving the delivery and follow the below procedure to be able to claim the refund:
- The item cannot be opened, used, worn or damaged, and must be in 100% re-saleable condition when we receive the item.
- You cannot stick or write anything on the item or its packaging. You can only place the postage sticker on the outer packaging.
- Email firstname.lastname@example.org with a brief description, information of your order number, and item that you wish to return.
- All included accessories must be returned together with your main purchase item.