Damaged/Faulty Products

If our product is faulty, you can make a claim for product failures during the warranty period. We currently have a store opening special offer for a limited time only where all our products are guaranteed a 5yr warranty upon the date of purchase.

How? We are so confident in the quality and durability of our products that we can offer this to our customers. All our products have been stress-tested and custom-designed to withstand your working needs. However, please do not exceed the weight limits as stated in our product description. Any damage from exceeding the max weight load will not be covered by the warranty.

If your order arrives damaged, you must notify us of the problem within 2 working days of receiving the product and identify which product(s) are damaged by providing us with the following information:

• A detailed description of the problem with supporting photos and/or video evidence
• Proof of purchase, such as in the form of a tax invoice or order invoice
• The remedy you are requesting: a replacement or refund 

Once assessed and approved by our customer service team, you will be contacted with instructions on how to proceed and be provided with a return label generated with our partner shipping company. Please do not attempt to return the item without approval from us.

A remedy will not be provided if products have been misused, mishandled, or mistakenly installed. Customers are responsible for following the instructions and advice given by us. If you are unsure of how to install our product, please don’t hesitate to contact us and we will be happy to assist with further instructions. Please check our desk installation video in our official Channel on Youtube, just search Lazy Maisons, or you can scan the QR code on the Assembly Manual.

Once we have received your returned items, our team will assess the product for any damages. If the product is unused and in packed condition without any damage, a refund will be generated. The final refund amount will be the amount you paid; we will only deduct the cost of return shipping. It will generally take up to 2 working days to process and we will notify you once your refund has been processed. However, please allow an additional 5 working days on top for your financial institution to process it.